Get email notifications whenever Observe creates, updates or resolves an incident.
Get text message notifications whenever Observe creates or resolves an incident.
Get incident updates and maintenance status messages in Slack.
Subscribe via Slack
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get incident updates and maintenance status messages in Microsoft Teams channel.
By subscribing you acknowledge our Privacy Policy. In addition, you agree to the Atlassian Cloud Terms of Service and acknowledge Atlassian's Privacy Policy.
Get webhook notifications whenever Observe creates an incident, updates an incident, resolves an incident or changes a component status.
Visit our support site.
All Systems Operational
Scheduled Maintenance
Scheduled maintenance for Asia Pacific (Sydney) and US West (Oregon) regions [Limited Customers] Jun 20, 2025 11:00-12:00 PDT
We will be performing our weekly release for Asia Pacific (Sydney) and US West (Oregon) regions. Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Posted on Jun 16, 2025 - 00:01 PDT
Posted on Jun 16, 2025 - 00:01 PDT
Past Incidents
Jun 18, 2025
Completed -
The scheduled maintenance has been completed.
Jun 18, 18:30 PDT
Jun 18, 18:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 17:30 PDT
Jun 18, 17:30 PDT
Scheduled -
We will be performing our weekly release for the following regions: US East (N. Virginia), US West (Oregon), Canada (Central) and Europe (Frankfurt). Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 16, 00:01 PDT
Jun 16, 00:01 PDT
Completed -
The scheduled maintenance has been completed.
Jun 18, 14:00 PDT
Jun 18, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:00 PDT
Jun 18, 13:00 PDT
Scheduled -
We will be performing our weekly release for the Asia Pacific (Tokyo) and Asia Pacific (Sydney) regions. Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 16, 00:01 PDT
Jun 16, 00:01 PDT
Jun 17, 2025
No incidents reported.
Jun 16, 2025
No incidents reported.
Jun 15, 2025
No incidents reported.
Jun 14, 2025
No incidents reported.
Jun 13, 2025
No incidents reported.
Jun 12, 2025
Resolved -
This incident has been resolved.
Jun 12, 16:25 PDT
Jun 12, 16:25 PDT
Monitoring -
We are seeing recovery and have transitioned to monitoring the issue affecting GCP-based tenants. While system performance has improved, some customers may continue to experience ingest lag and stale datasets. We will continue to closely observe the situation and share updates as needed. Thank you for your continued patience.
Jun 12, 14:09 PDT
Jun 12, 14:09 PDT
Identified -
We've identified the root cause of the issue impacting GCP-based tenants as related to a broader GCP incident (https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW#2c2sBHWU84yPDJ8y1ar4) and a related Snowflake incident (https://status.snowflake.com/incidents/n83ryyhhpy50). We are actively monitoring both situations and will provide updates as they progress and once the issues are fully resolved.
Jun 12, 12:00 PDT
Jun 12, 12:00 PDT
Investigating -
We've identified an issue impacting GCP-based tenants in prod-US. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible.
Jun 12, 11:28 PDT
Jun 12, 11:28 PDT
Completed -
The scheduled maintenance has been completed.
Jun 12, 12:00 PDT
Jun 12, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 11:00 PDT
Jun 12, 11:00 PDT
Scheduled -
We will be performing our weekly release for Asia Pacific (Sydney) and US West (Oregon) regions. Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 9, 00:01 PDT
Jun 9, 00:01 PDT
Resolved -
The issue impacting GCP-based tenants in prod-US has been resolved. Snowflake has remediated the underlying incident (https://status.snowflake.com/incidents/x150l0cr8khv), and system performance has returned to normal. Ingest latency, data freshness, and query performance should no longer be affected.
Jun 12, 03:29 PDT
Jun 12, 03:29 PDT
Monitoring -
Snowflake has implemented a fix for the underlying issue (https://status.snowflake.com/incidents/x150l0cr8khv), and we are beginning to see recovery in ingest latency, data freshness, and query performance for GCP-based tenants in prod-US.
We are continuing to closely monitor the system to ensure full stability. We will provide further updates as needed.
Jun 11, 23:24 PDT
We are continuing to closely monitor the system to ensure full stability. We will provide further updates as needed.
Jun 11, 23:24 PDT
Identified -
We’ve identified the root cause of the issue impacting GCP-based tenants in prod-US as related to Snowflake incident https://status.snowflake.com/incidents/x150l0cr8khv. We are actively working with Snowflake to mitigate the impact and restore normal functionality as quickly as possible. We will continue to share updates as we make progress.
Jun 11, 20:02 PDT
Jun 11, 20:02 PDT
Investigating -
We’ve identified an issue impacting GCP-based tenants in prod-US, resulting in ingest latency, data freshness delays, and query performance issues. Our team is actively investigating the root cause and working to restore normal functionality as quickly as possible. We’ll continue to provide updates as more information becomes available. Thank you for your continued patience.
Jun 11, 19:45 PDT
Jun 11, 19:45 PDT
Jun 11, 2025
Completed -
The scheduled maintenance has been completed.
Jun 11, 18:30 PDT
Jun 11, 18:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 17:30 PDT
Jun 11, 17:30 PDT
Scheduled -
We will be performing our weekly release for the following regions: US East (N. Virginia), US West (Oregon), Canada (Central) and Europe (Frankfurt). Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 9, 00:01 PDT
Jun 9, 00:01 PDT
Completed -
The scheduled maintenance has been completed.
Jun 11, 14:00 PDT
Jun 11, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 13:00 PDT
Jun 11, 13:00 PDT
Scheduled -
We will be performing our weekly release for the Asia Pacific (Tokyo) and Asia Pacific (Sydney) regions. Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 9, 00:01 PDT
Jun 9, 00:01 PDT
Jun 10, 2025
No incidents reported.
Jun 9, 2025
No incidents reported.
Jun 8, 2025
No incidents reported.
Jun 7, 2025
No incidents reported.
Jun 6, 2025
No incidents reported.
Jun 5, 2025
Completed -
The scheduled maintenance has been completed.
Jun 5, 12:00 PDT
Jun 5, 12:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 11:00 PDT
Jun 5, 11:00 PDT
Scheduled -
We will be performing our weekly release for Asia Pacific (Sydney) and US West (Oregon) regions. Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 2, 00:01 PDT
Jun 2, 00:01 PDT
Jun 4, 2025
Completed -
The scheduled maintenance has been completed.
Jun 4, 18:30 PDT
Jun 4, 18:30 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 17:30 PDT
Jun 4, 17:30 PDT
Scheduled -
We will be performing our weekly release for the following regions: US East (N. Virginia), US West (Oregon), Canada (Central) and Europe (Frankfurt). Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 2, 00:01 PDT
Jun 2, 00:01 PDT
Completed -
The scheduled maintenance has been completed.
Jun 4, 14:00 PDT
Jun 4, 14:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 13:00 PDT
Jun 4, 13:00 PDT
Scheduled -
We will be performing our weekly release for the Asia Pacific (Tokyo) and Asia Pacific (Sydney) regions. Users may experience brief interruptions or slowness with queries that should resolve within 5 minutes.
Jun 2, 00:01 PDT
Jun 2, 00:01 PDT