2026-10-12 Degraded Function For OPAL Copilot in Slow-lane Customer Instances

Incident Report for Observe

Resolved

The issue affecting OPAL Copilot code completions for some customers has been resolved. We found the cause and applied a fix, and the feature has been working normally since. We apologize for any inconvenience.
Posted Oct 12, 2026 - 13:13 PDT

Monitoring

A fix has been deployed for the issue affecting OPAL Copilot inline code completions since 8 October 2026 17:53 UTC. Completions are recovering, and we're watching all affected regions to confirm. We'll post a final update once recovery is confirmed.
Posted Oct 12, 2026 - 07:21 PDT

Update

A fix has been deployed for the issue affecting OPAL Copilot inline code completions since 8 October 2026 17:53 UTC. Completions are recovering, and we're watching all affected regions to confirm. We'll post a final update once recovery is confirmed.
Posted Oct 12, 2026 - 07:21 PDT

Identified

We are observing an issue with OPAL Copilot on slow-lane customers. Users may see errors when attempting to get OPAL support from the in-app copilot. Root cause has been found and we are working on rolling out a fix as soon as possible.
Posted Oct 12, 2026 - 04:28 PDT